Frequently Asked Questions

Yes, We offer Cash-on-Delivery (CoD) option also for the convenience of customers. It is only available on selected pin codes (Only in India) up to Rs.25,000. It is not applicable on customized jewellery and Diamond Packs and loose diamonds.

For payments across India,We accept payments by all major credit cards, debit cards and net banking via PayU Money, thereby ensuring completing buyer protection. Your payment will be secured by PayU Money until you receive delivery of your order. Customers can also transfer funds online directly to our bank account. Whereas, Our International Customers can make payments directly to our bank account via low-cost methods such as Wise, Small World Financial Services, Western Union, WorldRemit or Payoneer. We also accept direct wire transfer to our bank account.

Sorry, EMI option is currently not available however you can use your credit card.For payments across India, We accept payments by all major credit cards, debit cards, UPI via QR code and bank transfer like NEFT, RTGS or IMPS.

Solitaire Jewellery:

If payment is by bank transfer like NEFT, RTGS or IMPS, UPI via QR code, solitaire (centre stone) payment to be done now and balance payment for design to be made once product is ready and we send you the images/videos.

If payment is by debit/credit card, then full payment of estimated amount will be due now. If there is any excess payment made, it will be refunded once order is ready and we send you the final details. Or there could be small payment due, as there can be slight variations in actual metal/diamond weight compared to estimates.

Non-Solitaire Jewellery:

If payment is by bank transfer like NEFT, RTGS or IMPS, UPI via QR code, 50% payment to be done now and balance payment to be made once product is ready and we send you the images/videos and the final details.

If payment is by debit/credit card, then full payment of estimated amount will be due now. If there is any excess payment made, it will be refunded once order is ready and we send you the final details. Or there could be small payment due, as there can be slight variations in actual metal/diamond weight compared to estimates.

Payment method – will depend on the shipping method selected.

Payment Schedule:

For Solitaire Jewellery:

Solitaire (centre stone) payment to be done now and balance payment for design setting and shipping charges to be made once product is ready and we send you the images/videos.

For Non-Solitaire Jewellery:

50% of the estimated amount with shipping charges to be paid now and balance payment to be made once product is ready and we send you the images/videos.

When you buy a real diamond, you must consider 4Cs of diamonds – Cut, Color, Clarity and Carat weight, as a base for your buying decision. These 4Cs will help you to choose the best diamonds.

It depends on the location on which the product is to be delivered. For orders across India, Usually the product is delivered in 6-7 days after it is manufactured, whereas for Overseas orders it may take upto 10-14 days.

Yes, we offer additional Rs 500/- off on your First Order. Use coupon code FIRST500 while placing an order, Terms and condition applied only on shopping for more than Rs: 50000.

Yes, we do deliver products Internationally.

Every engagement ring and wedding band on our website is carefully crafted at the time of order. While we are able expedite some orders, we highly encourage you to allow adequate time for your design to be completed and inspected by our Quality Assurance team. If urgent, You can always choose for our express delivery option which provides you with One day delivery but it doesn’t has the facility to drop at your residential address, i.e. you can pick it up from our courier facility hub.

All diamond and gemstone Jewellery bought from us is certified by IGI, GIA and all gold Jewellery bought from us is BIS hallmarked, some of the most respected and trusted diamond grading bodies in the world.

Lab-created diamonds and earth-created diamonds offer identical optical and chemical composition. The sparkle is the same – the core difference between them is their origin.

In case your ring does not fit well, we will be happy to replace it with a new ring in the new size, with shipping. If you required bigger ring size then we will only charge you the additional price of the new ring, as listed on our website. For a smaller ring, we will be happy to refund you the additional amount paid by you while placing the initial order. This is applicable on re-sizing requests received within 30 days of shipping date. Currently, this service is available for orders within India only.

Yes, we’d be happy to personalize your ring with an inscription for Free.

The Gemological Institute of America (GIA) and the International Gemological Institute (IGI) will not issue grading reports on diamonds that have been treated or enhanced, so purchasing our diamonds – which are all GIA or IGI certified — is another guarantee that your diamond is natural.

Depends what you’re going for. Both lab-created diamonds and earth-created diamonds are conflict-free and vary in their diamond grading. Lab-created diamonds allow you to maximize your budget, giving up to 30% more size for the same cost, while earth-created diamonds are incredible works of nature and the traditional choice.

Same deal – because lab-created diamonds are virtually and chemically identical to earth-created diamonds, they cannot be distinguished even with a professional loupe.

Yes, very slightly. In order to give 18kt White Gold a pure white color, it is plated with rhodium. This is a standard practice for 14kt and 18kt White Gold jewelry. Over time, the rhodium plating may wear off. When that occurs, the true color of the white gold (a slightly buttery off-white) will appear.

Sure, we specialize in solitaire engagement rings and we can definitely assist you with the same

Order process for a custom engagement ring :

1. Share design images/sketches/design inspiration and the specifications you want and we will send a rough estimate with solitaire diamond/sapphire options.
2. Select diamond quality, metal color etc with the help of our design consultant/diamond expert.
3. Place your order and we start creating the 3D computer design and share the mockup images with you with an accurate quote. You can choose to proceed to the next step, or you can order a trial ring* in silver and american diamonds.
4. Once you approve the design, we start creating the actual ring and share the final product images/videos – a truly stunning, bespoke ring personalized and crafted for you.

* Trial Ring – If you want a trial ring in a customized design of your choice, then that is also possible. The charges for the same will be Rs 2550, non-refundable for a silver ring with american diamonds and you can keep the trial ring.

The only difference could be in the actual metal weight required, and the current estimate given to you is based on the image shared, so once the computer design is ready, we will be able to tell you if there will be a big difference compared to the estimate shared earlier.

Yes, we offer 30-day No Questions asked 100% Money-Back Return Policy to our valuable customers terms and conditions applied.

Yes, we offer Lifetime Buy Back and Exchange policy at Sarvada Jewels.

If in that case of product is not as per your expectation or any size change is required in that case you can ask for a full refund or get it exchanged as per the exclusive Easy Returns and Exchange policy.

You can create a return request in simple ways :

• Tap on My Order
• Choose the item to be Returned
• Enter details requested and create a return request

Number of days to pick up a product may vary as per the Logistics team that will be assigned to pick up your product. The product will be picked anywhere between 4 – 7 days.

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the 7 to 10 days post refund initiation, depending on your bank partners.

No, single diamond of 10 cents will have certificate by Sarvada Jewels and it cannot be returned or exchanged.

Hello,
Sorry, EMI option is currently not available however you can use your credit card.

http://www.sarvadajewels.com/return-exchange/

You can modify your shipping address anytime before the order has been shipped but once the order has been shipped, it cannot be modified.

Yes, for deliveries across India, your order is completely insured till the time it reaches to you, whereas for International Orders, it depends on the type of courier facility chosen by the customer.

When you place an international order, we will ship it to you for free. Once the package arrives in your country, the courier will contact you to collect any taxes or duties.

Yes, you can ship to any address that is different from your billing address.

Sarvada Jewels takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and if it gets lost you’ll get the complete refund of the order placed.

Your Jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your Jewellery is fully insured until it reaches your doorstep, and we only work with reputed and established courier services like BVC logistics or Blue Dart for orders within India. Please do not accept any package that has been tampered with.

Yes, we deliver to Kolkata.

We send the shipment in our special tamper-proof packaging with our special shipping partners who deliver only diamonds and jewellery. The products will be in a company box, will be sealed with our company tape. Also, it is covered by insurance until the moment you receive the shipment.

Shipping options: For international delivery

1) EMS official export – Costs Rs 9500, approx Euro 106.74. Takes 10-14 days usually but can take longer currently, will be delivered by France Post, with full insurance. Import duties and VAT as applicable in France, slight chance it may pass though customs without duties as it’s Royal Mail. Payment to be done in GBP/Euro/USD from France.

2) UPS official export – Costs Rs 9500, approx Euro 106.74 takes 7-9 days to deliver (currently not operational due to infrequent flights but should start from 1st June), with full insurance. Import duties and VAT as applicable in France. Payment to be done in GBP/Euro/USD from France.

3) UPS – Costs Rs 4600, approx Euro 51.69, takes 7-9 days to deliver. Sent as gift item with low value so no insurance but pretty secure, certificate will be sent separately by standard post. No import duties or VAT in France (unless inspected by customs and valued, less than 1% chance). Payment to be made in INR via Wise.com/TransferGo or similar.

4) FEDEX official export: Costs Rs 19500-20,000, approx Euro 224.72, takes 7-9 days for delivery, with full insurance. Import duties and VAT as applicable in France. Payment to be done in GBP/Euro/USD from France.

5) Shipping Option:

1) EMS – official export – Costs Rs 6000-8000, approx USD 104.16, takes 9-12 working days usually for delivery. It will be delivered by USPS, with full insurance. Import duties and local Sales Tax as applicable in USA, to be paid on arrival, but as it’s by national post service, it may pass through customs without duties.

Payment to be done in USD from USA via SWIFT transfer through Wise or Bank and we should receive USD.

2) EMS shipping – Costs Rs 2350, approx. USD 26.69, takes 10-13 working days for delivery, no insurance but secure. Sent as a gift item with low value, so no duties or taxes in USA (unless inspected by customs, less than 1% chance). It will be delivered by USPS. Certificate will be sent separately by Standard Post.

Payment to be received in INR via Wise/Transfergo/WorldRemit/Remitly or similar

3) UPS official export – Costs Rs 10000, approx USD 123.70 takes 7-9 working days to deliver, with full insurance. Import duties and local Sales Tax/VAT as applicable in USA, to be paid on arrival.

Payment to be done in USD from USA via SWIFT transfer through Wise or Bank and we should receive USD.

4) UPS/DHL Express shipping – Costs Rs 5300, approx USD 61.20, takes 7-9 working days to deliver. Sent as gift item with low value so no insurance but very secure. No import duties or local Sales Tax/VAT in USA (unless inspected by customs and valued, less than 1% chance). Certificate will be sent separately by Standard Post.

Payment to be received in INR via Wise/Transfergo/WorldRemit/Remitly or similar

5) FEDEX official export –  Costs Rs 19,500-20,500, approxUSD 260.42, takes 7-9 days for delivery, with full insurance. Import duties and local Sales Tax/VAT as applicable in USA, to be paid on arrival.

Payment to be done in USD from USA via SWIFT transfer through Wise or Bank and we should receive USD

I color is when the diamond starts showing a little bit more of the yellowish tint, but to 90% of the people, diamonds of upto I color look colorless to the naked eye and from J onwards they start seeing a bit of yellow.

It depends on each individual’s color perception though.

Diamonds with strong/very strong fluorescence are much cheaper, but they appear milky/hazy in natural light and as such we recommend avoiding them.

We suggest buying diamonds with none/faint fluorescence as there is no visual effect of this.

The depth of this diamond is too high. It means the cut is not nice – there will be more light leakage, so shine and sparkle will be lesser.

Also, If depth is very high, it means the length and width of the diamond will be lesser, than what it should be for that carat size. So, the physical size of the diamond will be smaller.

Diamonds show fluorescence under UV light, It’s like when you go to a club your white t-shirt look blueish.
However what is important is that in normal light/daylight diamond which have high fluorescence like strong and very strong fluorescence look milky/hazy and the shine/sparkle is much lesser.So We recommend None and Faint Fluorescence only. Faint is very close to none.

Actually, when it comes to fancy shaped diamonds (anything other than round), GIA not provide cut grades, so we have to determine cut through table %, depth%, girdle and the visual shape/ratio of length to width For Princess-cut diamonds, total depth should be under 75-75.5% for maximum shine and sparkle.

The certificate number and the lab name is laser inscribed on the diamond by the lab – GIA or IGI whatever you choose So the certificate number on the diamond and on the original certificate or on the lab website can be matched for assurance

This number is unique and corresponds to only one diamond and you can check it with 10x magnification or above.

GIA is the best standard of grading for solitaire diamonds, the gold standard and is accepted worldwide. We usually suggest buying a GIA certified diamond unless you are buying a lower quality or you get a certain IGI certified diamond which is a great deal. Even then you should be aware of what you are buying.

The difference between GIA and IGI grading is of at least one grade. So, a G color in IGI certified is H color in GIA certified and a SI1 in IGI is an SI2 in GIA. So, GIA grading is much stricter and you should be aware of this when comparing a GIA and a IGI certified diamond.

You can buy IGI certified for lower colors like I and down, also sometimes IGI certified is only half a grade down than the GIA grade, so in this case it can be a good deal. The diamond experts at Sarvada Jewels can check and verify this for you.

Also, we recommend avoiding buying a IGI certified SI2 diamond, because it usually is an I1 quality according to GIA grading standards.

Diamonds that are brown/green/milky are much cheaper but they don’t have the same shine and lustre as other diamonds so we recommend avoiding them. This is not mentioned on the certificate but the seller is supposed to disclose to you if the diamond he is selling you is brown/green/milky.

It means that usually for best cutting we recommend that table % should be less than total depth %, however there are some diamonds like this last one, which are flat diamonds, so the depth will be less than the table %

This affects light performance somewhat but not a lot. So it’s a tradeoff between wanting a bigger mm size in certain cases v/s very slightly weaker cut, as a diamond that is flat will have a bigger surface area for the same carat weight